I went to Gorizia (Italy) to solve a problem with my phone account.
Basically, Saturday, my all-you-can-use-GPRS-for-a-month ran out, as
expected. I went Friday to have it renewed, but the lady at the TIM service
point told me I had to wait until my "contract" was finished (I had signed
up for GPRS on August 4th)(I learned later by calling the hotline that she
was wrong...she just didn't know how to renew my stuff).
The unexpected part was that I did not get an SMS or even an email telling
me that it was going to run out. So, being a slow day (I didn't fell like
going for a walk or biking), I did internet stuff all day. Eventually my
connection disconnected, just like that. I had run out of minutes, or Euro
credits on my card. 44 Euros!!! Vaporized!!!
Problem is, I couldn't even get on-line to renew my subscription, since I
had no credit left.
Monday I went to Gorizia (Italy) to try and fix things. Unfortunately, that
particular TIM service point is closed on Monday. Stupid (and I am not
calling myself stupid...)
I ended up buying an extra refill card at the cigarette store and
reactivated my Internet account.
Of course, talking to the help desk (dialing 119 on the phone) went nowhere
and the person on the line kept telling me that I had to go to the service
point. I know my Italian is not very good, but I am certain I explained
pretty well what the situation was!
So, Tuesday at the store, I tried to explain to the lady present what the
problem had been. She just lifted her shoulders and said: "Not my problem".
I am sure that my Slovenian provider would have been much more cooperative
about this! http://www.cogev.com/blog/archives/2004/08/000188.php
Again, if you use any fancy functions for communications, make sure that:
the phone uses the right supplier (most phone will switch automatically if
the reception is a bit better with another supplier when traveling out of
the country, that you have time left on your special deal, and if you can,
don't use TIM. Their service sucks!
OK, enough complaining. I am back online and will post often.
Posted by Robert at September 7, 2004 02:00 PM